Refund policy

This Return & Refund Policy applies to customers located in the United Kingdom. It explains how returns, exchanges, and refunds are handled for lighting products purchased from Mia Mingle, including lamps, chandeliers, and related accessories.

Eligibility for Returns and Exchanges

We accept returns and exchanges for eligible items provided that:

The item is unused, uninstalled, and in its original condition
All original packaging, accessories, manuals, mounting hardware, and protective materials are included
The item has not been altered, damaged, or modified

Items that show signs of installation, use, or damage may not be eligible for return or exchange.

Return Window

Return or exchange requests must be submitted within 50 days of delivery.
Requests made outside this period may not be accepted.

This policy does not affect your statutory rights under UK consumer law.

How to Request a Return or Exchange

To request a return or exchange, please contact us at info@miamingle.com with your order details.
All requests are reviewed before approval.

If your return is approved, we will provide instructions on how to send the item back. A return label may be provided where applicable.

Return Shipping

Approved returns are sent by mail.
Return shipping costs are covered by us where a return label is provided. If a label is not provided, customers may be responsible for arranging return shipping. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Exchanges

If you request an exchange, the replacement item will be dispatched after the original item has been received and inspected. Availability of replacement items is subject to stock levels at the time of processing.

Restocking Fees

We do not charge restocking fees for approved returns.

Refunds

Once a returned item is received and inspected, approved refunds are processed within up to 16 days.
Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once the refund has been processed.

Please note that processing times may vary depending on your payment provider.

Currency and Payment Notes

All refunds are issued in GBP.
If your original payment was made in another currency, exchange rates or additional fees applied by your payment provider are outside our control.